Customer Service Preparation is an interactive online course designed for individuals interested in learning more about the Customer Service Industry in Canada. The course has 8 modules. Please click HERE to view course outline.
In the course, you will learn and explore:
- Sector specific terminology workplace communication skills
- How to deal with difficult customers and situations
- Telephone skills
- Representing your Company
- Improving your listening skills
Participants can complete the course modules during any time of the day. 1-2 hours/day are required to complete each module.
A Certificate of Completion is awarded upon completion of the course including participation in discussions and completing assignments.
Next session starts June 19th to July 7th, 2023
To join this course, create a new account, if you have not already done so and under "Courses" select "Customer Service Preparation". If you already have a COSTI Online Services account please contact the Site Administrator - Heidi Fuentes at Heidi.firstname.lastname@example.org
Once you have registered in the course:
To access the course, you will need an enrollment key which you will receive 3 days prior to the course start date.