Customer Service Preparation is an interactive online course designed for individuals interested in learning more about the Customer Service Industry in Canada. The course has 8 modules. Please click HERE to view course outline.
In the course, you will learn and explore:
- Sector specific terminology workplace communication skills
- How to deal with difficult customers and situations
- Telephone skills
- Representing your Company
- Improving your listening skills
Participants can complete the course modules during any time of the day. 1-2 hours/day are required to complete each module.
A Certificate of Completion is awarded upon completion of the course including participation in discussions and completing assignments.
The next Customer Service Preparation 3-week online course will be offered from November 19 - December 7, 2018
To join this course, create a new account, if you have not already done so, or contact the course administrator at firstname.lastname@example.org.
To access the course you will need an enrollment key which you will receive 3 days prior to the course start date.